FAQs
Frequently Asked Questions
Welcome! Here you'll find answers to common questions about my artwork, orders, shipping, workshops, and more.
About the Artwork
Are all of the artworks original?
Original artworks are clearly labeled. All images used are created by Melissa Van Dam. Prints and reproductions will be clearly identified in the product description.
Do the colours in person match what I see on my screen?
I do my best to accurately represent colours in photographs. However, colours may vary slightly depending on your monitor, device settings, and lighting conditions.
Is the artwork signed?
Yes. Original artwork is signed by Melissa. Also Limited Edition Prints are signed and numbered by Melissa. Print signatures may vary depending on the edition and format.
Do you offer certificates of authenticity?
Yes! Most original works may include a Certificate of Authenticity. Original works under 8" may not. Please contact me if you have questions about a specific piece.
What materials do you use?
Materials vary depending on the artwork and may include watercolor, acrylic, oils, digital artwork and other professional-quality art materials. Specific details can be found in each product listing.
Purchasing & Orders
Can I reserve a piece before purchasing?
Reserved artwork may be available in certain circumstances. Please contact me to discuss availability.
Do you accept commissions?
Yes! Commission availability varies throughout the year, but please feel free to contact me with your ideas and project details.
Can I purchase artwork as a gift?
Absolutely! Artwork makes a meaningful gift. If you're shipping directly to the recipient, you may include a gift note during checkout.
Do you offer gift cards?
Gift cards may be available through the online shop and can be used toward artwork, workshops, and other offerings.
Shipping
Where do you ship?
Orders are shipped throughout Canada and to select international destinations.
How long will my order take to arrive?
Orders are typically processed within 3–5 business days. Delivery times vary depending on the destination and shipping carrier.
Will I receive tracking information?
Tracking information will be provided when available. The UNTRACKED Lettermail option does NOT provide tracking information.
What if my order arrives damaged?
Please contact me within 7 days of delivery and include photographs of the packaging and damaged item.
Are customs fees included in international orders?
No. Any customs duties, taxes, or import fees are the responsibility of the customer.
Returns & Refunds
Can I return artwork?
Due to the unique nature of original artwork, sales may be final unless an item arrives damaged or there is an error with your order. Commission and custom work is final sale.
What if I change my mind after ordering?
Please contact me as soon as possible. If your order has not yet shipped, modifications or cancellations may be possible.
Workshops & Classes
Do I need experience to attend a workshop?
Not at all! Many workshops are designed for beginners and are intended to be welcoming, encouraging, and fun.
Are supplies included?
Supply requirements vary by workshop, but most do include everything you need. Details will be provided in the workshop description.
What is your workshop cancellation policy?
Cancellation policies may vary depending on the event. Please review the workshop details before registering.
Copyright & Image Use
Can I copy or reproduce your artwork?
No. All artwork, images, and website content are protected by copyright and may not be reproduced, distributed, altered, used for AI training, or used commercially without written permission.
If I purchase artwork, do I own the copyright?
No. Purchasing artwork gives you ownership of the physical piece but does not transfer copyright or reproduction rights.
May I share your artwork on social media?
Yes! Sharing is encouraged when proper credit is given. Please tag Melissa Van Dam Studio whenever possible and do not alter the image.
About Melissa
Where are you located?
Melissa Van Dam Studio is based in Orillia, Ontario, Canada.
What inspires your work?
My work is inspired by nature, everyday beauty, light, colour, community, and the stories that connect us.
Can I visit your studio?
Studio visits may be available by appointment or during special events. You can also visit me at The Maker's Circle in Orillia, where I am often in the gallery or teaching!
Still Have Questions?
If your question isn't answered here, I'd love to hear from you!